Refund Policy

A 3-day self-test window. Clear and fair refund terms.

Last updated: 12 September 2026

We do not offer a trial period — instead you have 3 days to test the service yourself and decide whether the plan fits your needs. If something is not right, you may cancel and request a refund within that window. Please read the terms below.

1. The guarantee

3 days to verify

We offer a 3-day (72-hour) money-back guarantee for new customers on the first and only service ordered (VPS, VPN, snapshots, etc.). The window starts from service creation (the order), not from the moment you contact support. It is your opportunity to confirm the service fits your needs before committing.

Site advertising and subjective mismatch with expectations do not extend this offer — the decision to request a refund within the first 3 days is yours. If you do not request a refund within that window, no refund is provided afterwards.

Weigh the risks before paying

The refund fee can be comparable to or even larger than the refunded amount itself (especially for cryptocurrency — see below). Please consider this before paying. If you have doubts about whether the service fits, do not order it.

2. Rental term and “unused days”

The minimum server rental term is one month. The billing term (one month, several months, a year) is chosen by you at order time. By paying for a service for the chosen term, you pay for it in full for that entire term.

There is no such thing as “unused days”

A refund is possible only within 3 days of service creation (see below). Outside that window the service is considered fully paid and delivered, regardless of how many days you actually used it. Paid for a month, used 15 days and no longer need the server — no refund is issued for the remaining days. Paid for a year and decided to cancel after 3 months — you may cancel at any time, but no funds are returned for the remaining term.

We are not responsible for the service becoming unnecessary to you before the paid term ends. Please choose the billing term based on your actual needs.

3. When a request counts as submitted

A refund request is considered submitted and accepted for review only when ALL conditions hold simultaneously:

This is your first order and the only service ever on the account (including previously deleted ones). If a second service existed, no refund.
No more than 3 days (72 hours) have passed since the first service was created.
You have deleted the service you want refunded, in the client panel.
You have opened a ticket requesting the refund (no reason required).
Account in good standing — no violations and no abuse complaints.

An incomplete request is not submitted

If even one condition is unmet (for example, you asked for a refund but did not delete the service), the request is not considered submitted. Until you complete every step, the clock keeps running — and the 3-day window can expire. Completing all steps in time is your responsibility.

Refund only if the service is the only one

A refund is provided only for the first and only service on the account. If any new service is created or any additional payment is made (including a balance top-up) on the account before, at the moment of, or after the refund request is submitted (while it is under review and the refund is pending), no refund is provided — neither for them nor for the original service. By ordering a second or any subsequent service you confirm you already know the product and accept the risk — those are non-refundable.

4. Account balance funds are non-refundable

Your account balance is a prepayment you place for paying for our services later. Balance funds are spent only on services.

Balance funds cannot be refunded

Funds held on the account balance are non-refundable. We do not make ordinary money transfers: technically a refund is possible only for a specific payment and only to the method it was made with. A balance may consist of several payments or a part of a payment, so refunding “the balance amount” or part of it is not possible.

Refund of a specific top-up payment

The only exception is a specific payment used to top up the balance: it may be refunded only in full, only to the original payment method, only within 3 days of the payment, and only if not a single euro of that payment has been spent. The refund fee applies as per section 7. After 3 days, or after the first charge from the balance, no refund is possible.

Why: anti-money-laundering (AML)

This rule exists, among other reasons, for anti-money-laundering (AML/KYC) compliance: we do not pay out arbitrary amounts, do not transfer funds to other details, and do not change the refund method (e.g. “paid in crypto — refund to card” is not possible). A refund always mirrors the original payment.

5. How to request

1Delete the service first in your client panel. Without this the request is not accepted.
2Open a ticket in the control panel with your account email and order number (a reason is not required). Plain email requests are not processed.
3We verify eligibility and the absence of abuse complaints.

We may request identity verification (KYC/KYB)

In particular cases — indications of fraud, a large refund amount, a mismatch between the payer and the account holder, or a requirement from the payment provider or by law — we may request identity verification (KYC) and, for companies, business verification (KYB). This is not a mandatory step for every refund, but a right we reserve for a specific situation. If the requested verification is not completed or the documents are not provided, the refund is not issued. The requirement stems from anti-money-laundering (AML) obligations.

Contacting support does not extend the window

Diagnosing an issue can take support up to 7 days, but the 3-day refund window counts from the order date, not from when you contacted us. While a case is being investigated, the window is being used up. So the decision — wait for a fix or refund now — is yours: we cannot always guarantee that an issue on your side will be resolved.

6. Refund to account balance (the fast path)

If the service simply did not suit you (e.g. the country, IP address, or datacenter location was not right), the fastest and simplest option is a refund to your account balance, after which you can order another service in a more suitable datacenter.

1Delete the service that did not suit you.
2Open a ticket asking for a refund to your account balance.
3We wait 1 to 7 days (at our discretion, to confirm there are no complaints) and credit your account balance.

Fewer fees, faster

A balance refund carries no bank fee and lets you immediately order a different configuration. Balance funds can pay for any of our services.

Once only, and only for a single service

A balance refund is generally granted once, and only if no more than one service has ever been ordered on the account. If you created a new service or made an additional payment before or at the moment of requesting the refund (or while it is under review), no balance refund is provided. In rare exceptions, and only at support's initiative, 2–3 refunds may be allowed, but no more. The decision is ours, to prevent abuse.

7. Amount and fees

Only the price of the product (service) itself is refundable — minus the refund fee and after discounts. Refunds go to the original payment method.

Payment fees, service fees and currency conversion are non-refundable

Any fees and costs related to making the payment are non-refundable: payment-processor fees, service fees, bank or exchange fees, network fees (for cryptocurrency), currency-conversion costs and any other costs related to preparing and executing the payment. Only the product price is refunded, not the total amount charged to you at checkout.

Refund fee — up to 14%

A refund fee is deducted from every refund. Its size depends on the payment method and can be up to 14% of the payment amount. Promotional discounts and bonuses are deducted from the refundable base. If this matters to you, ask support before paying which refund fee applies to your chosen payment method.

Currency conversion on refunds

If the refund currency differs from the payment currency, in addition to the refund fee we withhold a currency-conversion fee. Conversion is performed at the mid-market rate on the refund date, as determined by us at our discretion. Exchange-rate differences and conversion losses are not compensated.

Cryptocurrency — special terms

Crypto refunds are possible only to the wallet the payment came from. The network/exchange fee is dynamic and depends on the payment method; it may turn out to be larger than the payment itself. Take this into account before paying with cryptocurrency.

How to refund with the lowest fee

The most cost-effective refund is a bank transfer (0% fee), or a payment by card in euros. This minimises losses on a refund. Your choice of payment method and its risks are up to you.

8. Processing time

Up to 30 days

Refunds are processed within 30 days of the request being accepted. Processing runs as a single monthly cycle (that is how accounting works). The payment provider may add a few more business days before funds arrive.

Why 30 days

This period lets us confirm that no abuse complaints were received for the service. It prevents abuse — where a service is ordered for illegal activity (e.g. spam) and a refund is then requested.

9. If a refund fails — your bank (chargeback)

Occasionally we may be physically unable to process a refund for reasons beyond our control: no technical means to refund, a changed acquiring bank, or a fee that exceeds the amount itself. This does not mean we are unwilling to refund.

Your right to a chargeback

If a refund was not made within 30 days while all conditions in section 2 were met, you are entitled to ask your bank or payment provider for a chargeback. If every refund condition is met, we will not obstruct or dispute the transaction. So you always have a way to recover your funds.

Cryptocurrency — no chargeback

For crypto payments a chargeback is not possible (transactions are irreversible). Crypto refunds are made only to the originating wallet under section 5. Consider this before paying with cryptocurrency.

10. Non-refundable

The refund terms apply to our Services (VPS, VPN, snapshots, etc.). The following are NOT refundable:

Paid administration and extended (paid) technical support (€50/hour) — non-refundable regardless of the outcome.
The IP-address change fee (€2.90 per change) — non-refundable. In addition, by initiating an IP change you waive the 3-day money-back guarantee for that server: after an IP change the server itself is not refunded, even within the first 3 days.
Services beyond the 3-day window (after that, no refund; the service runs until the end of the paid period).
The second and all subsequent services on the account, as well as the original service if a new service was created before, at the moment of, or after the refund request was submitted.
Domains, SSL, extra IP addresses, backups, one-off setup/migration fees.
Renewal payments if the service was renewed and used beyond the first 3 days.
Unused days of a paid term (see section 2).
Account balance funds (see section 4).
Any service and any payment, if an additional service was created or an additional payment was made after the refund request (or before it, or while the refund was pending).
Accounts with abuse complaints, violations, or signs of fraud.
Refunds where the KYC/KYB verification we requested was not completed or the documents were not provided.

11. After a refund

Once a refund to the original payment method is processed, the account is closed and the data on the service (server) itself is permanently deleted — download anything important beforehand. Some information is nonetheless retained longer under the law and our Privacy Policy: closed-account data for up to 24 months, payment and financial records for 7 years. Customers who previously received a refund are not eligible for refunds on new purchases.

12. Only this Policy is binding

Correspondence does not extend the refund terms

No correspondence, and no verbal or written promise — by email, in tickets, in chat — and no information on our site or on third-party resources modifies, supplements or extends this Refund Policy. Human error is possible: if a staff member promised something (e.g. a refund) or, conversely, failed to do something, that does not extend your refund rights or create an obligation. Only this Policy is binding; correspondence is not a document and does not guarantee performance. In case of any discrepancy, this Policy prevails.

13. Right to amend

We may change this Policy at any time

We reserve the right to change this Refund Policy at any time without prior notice. Changes take effect upon publication on this page. The current version is always available here; the last-updated date is shown at the top.